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  • May research customer account problems to resolve disputes
  • May coordinate asset moves with FSO
  • May maintain filing system
  • May ensure center has necessary supplies, equipment and inventory
  • May generate POS reports as needed
  • Follows instructions of supervisors and assists other team members in performing center functions
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
  • Secondary responsibility for coordination of all shipping related services and activities, to include:
    • Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
    • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
    • Offers assistance to customers by suggesting appropriate shipping method
    • Maintains inventory of shipping supplies
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • All other duties as needed or required
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12y ago

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