You cannot send a complaint directly to Jagex, you can however post it in the "Rants" section of the runescape forums if you are non-member level 250+ or if you are simply a member.
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runescape was made by jagex by the brothers paul gower and Andrew gower who later formed jagex in the jagex studios at cambridge,England
'Hacking' RuneScape in any way is violation of Jagex's Terms and Conditions. This is because hacking RuneScape or other systems of Jagex is an infringement of Jagex's intellectual property rights, which is against the law.
Runescape was made by Jagex.
There is no editor for Runescape. The only people that have the programs to edit or change Runescape is Jagex.
Yes, Jagex have made Runescape membership gift cards.