You break the snowballs and get to the trainers that way.You break the bottom snowball that blocks you from Candice by bumping into a trainer on the second floor on the left of the gym and fall of fromm that spot,go back to the first snowball you broke and walk up to Candice.
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Snowpoint city at the top of shinno Pokemon daimond & Pearl
You have to have defeated the seventh gym leader in Snowpoint city
East of the gym
in snowpoint city