First you must find a cloth or cotton ball
Next you must damp it with a little water
Then clean the disc NOT IN A CIRCLE MOTION
Last make sure the disc is completely dry and then insert it
If it does not work you should replace the disc
Chat with our AI personalities
you need to update the system. then it will install the new update. or it could be the smudges on the disk
You go on the channels menu and then turn it off. then go to the disk channel and press + + + - - and it should say aoss in green letters if your wii is white
To get scratches off of games or DVDs you may want to get a disk repair machine. I recommend the ZDag 102 it cost about a $100 but it will pay for it self over time by saving your disks. Skip the DVD skip doctors.
To put a Wii game in make sure the picture faces right.
You have to go to support.nintendo.com, call them, and they will get it out.