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I believe it is impossible, at this time, to simply unlock your account. Going to the forums and talking to some Jagex Moderators might help, though the account just might be lost.
His JaGex account name is Andrew. His private account is unknown, but all JaGex moderators have a private RuneScape account. Recently, it is thought that Greenjer is his private account, but there has been no exact confirmation. If anyone can talk to Greenjer in-game, they might be able to find out more information.
Yes, they have been recently added to certain stores around the uk.
You need to have either a paid membership, or 5 million total experience points, to do that.
Moderators can, but you cannot.