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What is the differences between product quality and service quality?

Anonymous

∙ 17y ago

Updated: 10/31/2022

one is quality of the service and the other is quality of the product. Product quality usually includes features, performance, defects etc. Service quality includes delivery time, knowledge of delivery personnel etc.

Wiki User

∙ 17y ago

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Related Questions

Difference between product quality and service quality?

Product quality is the way a product performs. While service quality is how well an experience was when shopping for, buying, using a product or service.

What are the differences between quality and safety?

Safety relates to the absence of injury or property damage Quality relates to meeting the customer's expectations for a product or service, or, in some uses, to meeting specifications.

What is the difference between quality assurance and quality control in terms of ensuring the overall quality of a product or service?

Quality assurance focuses on preventing defects in the processes used to create a product or service, while quality control involves identifying and fixing defects in the final product or service. Both are important in ensuring overall quality, but they have different focuses and approaches.

What is the difference between quality control and quality assurance in terms of ensuring the overall quality of a product or service?

Quality control focuses on identifying defects in the final product or service through inspections and testing, while quality assurance involves implementing processes and procedures to prevent defects from occurring in the first place. In essence, quality control is reactive, while quality assurance is proactive in ensuring the overall quality of a product or service.

Who has the primary responsibility for assuring product or service quality?

Who has the primary responsibility for assuring product or service quality

Is the Business employees are not directly related to the quality of a business product or service?

Business employees are not directly related to the quality of a business product or service

Is it easier to control the quality of a service than the quality of a product?

yes

Is easier to control the quality of a service than the quality of a product?

yes

Define Service quality?

service quality is the customer expectation from the product or services and actual performance of the the services

Who is responsible for defining the quality of product or service?

The quality manager or quality management team.

Who is responsible for defining the quality of a product or service?

The quality manager or quality management team.

Why is it more difficult for consumer to evaluate the quality of service that the quality of product?

it is intelligible..............

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