I was rear ended a while ago by a person who was renting a vehicle. She had insurance on the rental and her own vehicle through Safe Auto. Hopefully you exchanged info. with the person that rear ended you! In my case, we exchanged info. Her insurance called me but had told me that since she had rental insurance that the rental place would cover the damages to my vehicle. That was a lie on Safe Auto's behalf. Safe Auto was liable for the damages to my vehicle and after getting on them about my claim through them, I was finally reimbursed. Point being that the claim should be filed through their (the person that rear ended you) insurance company. If you didn't get any of the other person's info. then I would suggest talking with your own insurance company.
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