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thermostat is wired wrong or something damaged thermostat wires. check where they enter (outdoor) unit. may have abraded on metal edge.

Sounds like you have a cooling problem somewhere. The light for EM heat is also what we call a "you have a problem light". Does the outdoor unit run at all? Or does your emergency heat actually kick on, heat out of ducts?

yes the blower blowsheat out of ducts

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Q: What would cause a central heat and air unit to not cool at all but switch to EM heat when turned to cool?
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