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There are state and company guidelines, however they can be extended. The company needs the time necessary to fully investigate the claim. If you care to provide (either in the discussion forum on this question or my message board), the details, perhaps I could be of more assistance. If you want you could always file a complaint with WA states dept of insurance, I assure you these complaint answers are VERY time specific.

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Q: How long does an insurance company have to settle a claim in the state of Washington?
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