Easy! We'll take the example car won't start because of a very common issue.
Question: Why won't car start?
Background research: Cars need fuel, air, and spark to start.
Construct hypothesis: Since air is all around, missing fuel or spark.
Perform an Experiment: Check for spark=good.
Analyze data and draw a conclusion: Have air, have spark, car needs fuel.
Perform another experiment: Add fuel= car now starts
Communicate your results: Tell car owner that gas gauge isn't broken, when it says empty, it's really empty.
Note: If diesel car, skip the check spark step.
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They can fix automotive problems that are beyond your capacity or ability to repair.
If you authorized the repair and have not paid, then in most areas, yes.
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Where I live the shop is required to have a repair license to operate, the mechanics do not.