Explain why teamwork is central to good customer service?

Answer 1

Its one thing to create a team, but quite another to create teamwork in the workplace. Just as it's one thing to join a team, but quite another to perform as a team member. To put it simply, teams don't work without teamwork. Delivering effective and reliable teamwork means that you yourself know how to work well with other people, compromise and negotiate until you find a solution to a problem that you all agree on. Teamwork has become a central part of our work life. An organisations service level is only as good as its employees. It is important to give quality customer service training and training to help them think and work as part of a team. Working as a team helps deliver a more reliable customer service. Say for example you were not close with your fellow work colleagues and a customer service problem arouse, you would more then likely have to deal with this on your own, and in some cases you cant overcome the service problem without help from others. Working in a team means that more then one of you are tackling a problem and working together to resolve the problem efficiently.