Why is it important to record the client's responses to the question?

Answer 1

There are many reasons for doing so. If it is a legal proceeding like a deposition, you will ask your client questions, and then the opposing attorney will want to read what your client asserted; the assertions will then become part of the official record, and the judge or magistrate will need them in order to reach a decision. There are also business reasons for recording (whether by audiotape or videotape, or whether in writing) what a client said as well: for example, if you are training customer service personnel, they may benefit from hearing the client's assessment of how he or she was treated by your company. Or if you are trying to solve a client's problems, it is useful to have notes in front of you about what exactly has upset the client. But while you can write down what a client said, you can not record electronically without first getting his or her permission to do so.