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Insurance Agents by law are not permitted to process insurance claims, It's not their job. This would be a conflict of interest for the Agent. All the agent can do is forward information and facilitate information exchange and put you in touch with your Claims Adjuster. An agent who attempts to interfere with the claim can lose their job and possibly their agents license if they overstep their authority when it comes to claims.

Insurance Agents are not licensed as Claims Adjusters.

Agents are licensed as "Insurance Agents". Adjusters are licensed as "Insurance Adjuster". They are in totally different departments and have totally different job descriptions and responsibilities. So it does not appear that your agent is doing anything wrong.

The person you need to contact for help with your claim is the Claims Adjuster assigned to you, not your insurance agent.

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Q: Who do you report your insurance agent to if they don't help you with a claim?
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