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Explicit services: The benefits that are realidy observable by the senses and that consist of the essential or intrinsic feature of the service. such as absence of pain after a tooth is repaired.
Implicit services: psychological benefits that the customer may sense only valuegly, or the strinsic feature of the services. such as musicin bar, cheerful flight attendant
Wiki User
∙ 14y ago
Explicit services are the services that are clearly stated and easily understood by both the provider and the customer. Implicit services, on the other hand, are services that are not clearly expressed or defined, and are often inferred or understood without being explicitly stated.
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