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The name and phone number of the caller.

A licensing or warranty number to determine whether the customer is entitled to receive your support.

A description of the problem.

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Q: List the items of information you would want to record at the beginning of a help desk call?
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List the items of information you would want to record at the beginning of a help-desk call?

Name and phone number of the caller


List the items of information you would want to record at the beginning of a helpdesk call?

At the beginning of a help desk call, a business is going to want to record information regarding the customer. This might include name, address, phone, and the reason the customer is making the call. This might also include a customer's account number and some type of verification that the customer is who they say they are.


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What typically contains descriptive information about items in rows or contains information that helps to group the data in the worksheet?

They would be called headings or labels.


What typically contains descriptive information about items in rows or contain information that helps to group the data in the worksheet?

They would be called headings or labels.