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Assertive is to be positive. Being assertive in my job is important, it makes working a lot easier and enjoyable. If i was negative about my job then i wouldn't put as much effort and enthusiasm into the work, and that could lead eventually lead to unemployment. Some of the situations in which i should be assertive are:

· Serving customers at the reception desk, having a positive attitude towards the customer and the query.

· When taking enquires on the telephone

· Working with my colleagues to get all of the work done.

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Q: Why it is important to be assertive what this means and situations when you should be assertive?
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