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Have received is present perfect. Present perfect is used to talk about something that happened very recently and has results in the present.

I have received you letter today.

Had received is past perfect. Past perfect is used to talk about the 'past in the past' - to talk about something in the past that happened before something else in the past. For example:

I had received your letter the day before you rang.

In this sentence had received the letter happened before the other past event you rang.

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Q: When do you use have received or had received?
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