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Always have a smile on your face while talking, you can tell your smiling even over the phone. Exercise patience, understanding, and if you can't help, get someone who can. Be professional at all times.

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17y ago
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14y ago

what qualities you think you would need to offer good customer service? Twenty years fo customer service management experience suggests to me that Customer service representatives who stand out in their work are: * Friendly * Quick * Efficient yet effective * Knowledgeable * Optimistic * Diligent and thorough * Able to understand and interpret customers' needs and wants * Good listeners - devotees of the two ears and one mouth theory * Think outside the square - but within defined boundaries * Empathetic and strong rapport builders * Remain calm and poised * Honest and fair * above all else, Solutions focussed

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15y ago

Having an outgoing personality would be a great trait for a customer service representative to have. Patience in abundance and feathers not easily ruffled. The ability to chit-chat and make small talk about a variety of things and an ability to find a common bond will make people remember you and the company you represent, whether or not they ever talk to you again. These are all transferable skills; basically just good manners and common sense.

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14y ago

Following are the qualities.

1) willingness to help others

2) patience to handle queries

3) good communication skills

4) pleasing manners

5) right body language

6) customer focus

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10y ago

There are a variety of "soft" qualifications that are necessary for working in customer service, meaning that years of experience and college degrees are typically unnecessary. What an individual should possess, however, are strong listening and interpersonal skills, good time management, and excellent verbal communication.

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10y ago

When hiring for customer service jobs, employers often look for the following: good communication and negotiation skills, empathy, self control, organizational skills, and ability to work with others. If you can demonstrate all these abilities, you should have a good shot at being hired for a customer service job.

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17y ago

I get along great with people, I find it easy to help and to talk to people. Everyone has always gotten along with me and I am a great, hardworking person. Good luck and God Bless:)

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10y ago

what do you feel are the important qualities required to succeessful in the jobs

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14y ago

A big smile, honesty and integrity, good grooming and of course listening to your clients!!

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Q: What are the qualifications for customer service jobs?
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