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What are the key activities in Service Portfolio Management?
Anandvijayakumar
Service Portfolio Management is about how decisions are made to include new services and the continual review of existing services in the Service Portfolio.
Do you remember the Plan-Do-Check-Act Cycle that is most commonly used in Project Management? The process of Service Portfolio Management is similar to that.
The process here is Define-Analyze-Approve-Charter.
Define: This is where you product an inventory of all services including those that are in conceptual phase, including the Business Case for each of those services
Analyze: Analyze these services against the long term goals of the Organization. Services need to achieve the organization goals.
Approve: Formally approve the service portfolio, authorizing new services and changes to existing ones. Resources required for the services are also committed at this stage
Charter: Communicate decisions to the organization, allocate resources, adjust budgets etc are done in this stage. Promote new services to Service Design and refresh Service Catalogue
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What are the Key Activities in Service Asset and Configuration Management?
The key activities of Service Asset & Configuration Management are: 1. Management and Planning 2. Configuration Identification 3. Configuration Control 4. Status Accounting and Reporting 5. Verification and Audit 6. Information Management
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The objectives of Service Catalog Management are: • To obtain an agreement with all key stakeholders, especially the customers, on the definition of a service. • To design, develop and maintain the Service Catalog and its contents as part of the overall Service Portfolio. • To agree, in conjunction with Service Portfolio Management, on the interface between the Service Catalog and the Service Pipeline. • To liaise with Service Level Management and Business Relationship Management to ensure the information contained in the Service Catalog is accurate, up to date and fit for purpose. • To liaise with the business, Security Management, IT Service Continuity Management and other processes to ensure the content of the Business Service Catalog is aligned with the business and its processes. • To liaise with Configuration Management, support teams, Application Management and suppliers to ensure that information on Configuration Items (CIs), interfaces and dependencies within the Technical Service Catalog is accurate and up to date. • To maintain the Service Catalog under strict change control and ensure by effective document version management that only current versions of the Service Catalog are in use.
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Key account management is simply account management applied to a companies most important customers. It will include project management and developing relationships.
What are the Key Activities in Service Asset and Configuration Management?
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What are the objectives of service catalog management?
The objectives of Service Catalog Management are: • To obtain an agreement with all key stakeholders, especially the customers, on the definition of a service. • To design, develop and maintain the Service Catalog and its contents as part of the overall Service Portfolio. • To agree, in conjunction with Service Portfolio Management, on the interface between the Service Catalog and the Service Pipeline. • To liaise with Service Level Management and Business Relationship Management to ensure the information contained in the Service Catalog is accurate, up to date and fit for purpose. • To liaise with the business, Security Management, IT Service Continuity Management and other processes to ensure the content of the Business Service Catalog is aligned with the business and its processes. • To liaise with Configuration Management, support teams, Application Management and suppliers to ensure that information on Configuration Items (CIs), interfaces and dependencies within the Technical Service Catalog is accurate and up to date. • To maintain the Service Catalog under strict change control and ensure by effective document version management that only current versions of the Service Catalog are in use.
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**Role of Portfolio Management in the Global Financial Markets Professional Program?
Portfolio management is a crucial aspect of the financial services industry, and its importance has only increased in recent years. In the Global Financial Markets Professional Program, portfolio management is a key focus area, and students are trained to become proficient in this critical skill. In this blog, we will discuss the role of portfolio management in the Global Financial Markets Professional Program. What is Portfolio Management? Portfolio management involves the process of selecting, managing, and monitoring a group of financial assets with the aim of achieving the investor’s objectives. The process of portfolio management includes several steps, such as asset allocation, diversification, risk management, and performance evaluation. Role of Portfolio Management in the Global Financial Markets Professional Program: The Global Financial Markets Professional Program recognizes the importance of portfolio management in the financial services industry. The program covers the following aspects of portfolio management: **Asset Allocation: **The program covers the process of asset allocation, which involves dividing the investor’s portfolio among different asset classes such as equities, fixed income, and alternative investments. The program covers the benefits of diversification and the role of asset allocation in achieving the investor’s objectives. **Risk Management:** The program covers the importance of risk management in portfolio management. It covers the different types of risk, such as market risk, credit risk, and liquidity risk, and how to manage them effectively. **Performance Evaluation: **The program covers the process of performance evaluation, which involves measuring the performance of the portfolio against its benchmark and analyzing the results to make informed decisions about the portfolio’s future. **Portfolio Optimization: **The program covers the process of portfolio optimization, which involves identifying the optimal combination of assets that will provide the highest return for a given level of risk. **Investment Strategies:** The program covers various investment strategies such as passive investing, active investing, and factor investing. It also covers the role of quantitative methods and technology in portfolio management. Importance of Portfolio Management: Portfolio management is essential in the financial services industry as it helps investors achieve their objectives while managing their risks effectively. Effective portfolio management requires a combination of technical skills, such as financial analysis and risk management, and soft skills, such as communication and client management. Portfolio management is a highly sought-after skill in the financial services industry. The Global Financial Markets Professional Program prepares students to become proficient in portfolio management, providing them with the skills and knowledge required to manage portfolios effectively. This program provides a stepping stone for a career in finance and equips students with the tools they need to succeed in an ever-changing financial landscape. Conclusion: Portfolio management is a critical aspect of the financial services industry, and its importance has only increased in recent years. The Global Financial Markets Professional Program recognizes the importance of portfolio management in the financial services industry and provides students with the skills and knowledge required to manage portfolios effectively. By equipping students with technical and soft skills, the program prepares them for a successful career in finance. If you are interested in pursuing a career in finance, BSE Institute is offering a Global Financial Markets Professional Program course that can give you the skills to achieve your career goals.
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