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Is it legal for an online store to cancel an order 36 hours after it was confirmed and you already have a receipt?
Wiki User
∙ 17y ago
Yes, it's legal for a store to cancel a transaction if there's a legitimate reason, such as the payment method won't go through or the item is out of stock or discontinued. If you weren't given a reason for the cancellation, call their customer service center and ask why it was.
Wiki User
∙ 17y ago
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Is it legal for an online store to cancel an order 36 hours after it was confirmed and you already have a receipt because they have entered the wrong price in the site thus making it cheaper?
While that can depend on the country/state/province you live in, the answer is technically "NO". You may notice that many websites (or even flyers, for that matter) have disclaimers stating that prices are subject to change without notice, and that [The Company] reserves the right to decline any order, etc. This is to cover circumstances such as the one you quoted; in this case, the company posted an incorrect price, set lower than their actual price for the item. This disclaimer is legally null and void, however, if [The Company] has already confirmed the order, and especially if they have already sent a receipt. At that point, it is their mistake, and they DO have to honor the transaction "as is". Your first course of action would be to make sure you have copies of the receipt, as well as any correspondence that took place during the transaction (such as emails, order form, etc.). Contact the Manager as soon as possible, and see if they are willing to make things right. If that fails, speak to their superior, and so on. If dealing with the company doesn't work at all, I would suggest contacting the Better-Business Office in your area, the website should be found easily using any search engine.
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