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The storage facility has a duty to notify the tenant if a lock is not on the unit. If the unit was broken into, but the lock was placed back onto the unit, the storage facility can not be expected to know that the break-in even took place. The fact is, even if they notify you that a break-in occured, that doesn't really change the fact that the items stolen are no longer there no matter how long it takes before you find out about it. If a lock in not on the unit anymore due to a break in, an arbitrator may side with you in the event that additional items were taken from the unit after the break in because there was no lock (see below).

Most storage facility contract state something similar to "I agree to buy and maintain an insurance policy with extended coverage endorsements for the full and actual value of my Proprety for loss, damage or distruction due to any cause; active or passive. You require me to obtain insurance for my Property. This is a material condition of this Agreement. My failure to carry the required insurance is a breach of this agreement and I assume all risk of loss or damage to stored property that would be covered by such insurnace. My insurance shall not be subrogated to any claim against you, your agents, or employees"

In addition, most storage agreements have a mandatory arbitration clause. You would have to use arbitration in order to make a claim against the facility.

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Q: If your storage unit was broken into 2 times does the storage facility have to notifly the tenant that there was a break in and also do they have any responsibility to pay for any lost items?
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