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Each jurisdiction sets it's own regulations in regards to responding to a claim and settlement time allowed after a claim is Filed. In most jurisdictions a response or acknowledgemnt of a claim is required in 30 days of notification and an offer of settlement is required in 60 days unless extenuating circumstances apply. An inability to reach agreement between the Insurer and the Claimant on the amount of a loss automatically creates an extenuating circumstance.

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Q: How long does an insurance company have to respond to a claim?
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How long does an insurance company have to respond to a claim in Indiana?

In most states, insurance companies have 10 to 15 days in which to acknowledge the filing of a claim. In Indiana, they are only required to acknowledge a claim 'promptly.' No set number of says applies in Indiana. If they do not respond within a reasonable amount of time, the insured customer can contact the Indiana Department of Insurance to file a complaint. The insurance company will then have 20 business days to respond to the IDOI.


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