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If you have Gmail Account added on your phone then it will ask for Gmail account details just enter and your phone will be unlocked. There is one more option:-1.Power off the phone.Press and hold "Vol-", and "Power" key until the phone goes to recovery mode.

2.Press home key get into next interface.

3.There will be four choices:reboot system now;apply update from sdcard;wipe data/factory reset;wipe cache partition.

3.Use "Vol+" and "Vol-" to move the cursor up and down.

4.Move cursor to "wipe data/factory reset", press "camera" key to select it.

5. Move cursor down to "Yes -- delete all user data" and press "camera" key to select it.The data will be erased.

6.Then move cursor to "wipe cache partition", press "camera" key to select it.

7.The cursor will be on "reboot system now" at the end, so just press "camera" key to reboot the phone normally.

(It will take a long time to reset the phone after press the "reboot system now".so please be patient)

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Wiki User

11y ago
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Wiki User

9y ago

This simples solution would be to attempt to recover your email address password, otherwise a hard reset would be required to gain access to the phone.

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