0
Carefully - you don't want to cause further damage.
Wiki User
∙ 14y ago
Wiki User
∙ 9y agoIf guest laundry is damaged by hotel staff, the hotel should reimburse the guest for the cost of the garment. The hotel could also discount the guests room or offer coupons.
Anonymous
If i have received damaged item upon pick up i will ask for help of the hotel manager that he or she could contact the guest of that items that has a damage and ask his permission
Add your answer:
Earn +20 pts
Laundry linen and guest clothes?
Laundry linen in commercial businesses such as hotels and hospitals can be the most costly of all things. When a guest at some hotels the hotel offers laundry services to it's guest.
How do you pack and present guest laundry?
put into the canvass or laundry bag
What is the Relationship between houeskeeping and laundry department?
the relation between these two department are very important. the laundry department are the ones who washes the guest clothing. the housekeeping department are the ones who communicates with the guest more and so they then inform the laundry department on request made by the guest.
How many holes in the laundry sink are needed for a two handle laundry faucet?
Usually two.
How do you handle guest?
just be nice and friendly
How do you handle late guest?
Politely and in a welcoming manner.
How do you handle VIPs guest in debut?
you can say you have an id
How can you handle the guest laundry that has a damaged?
If you have received the damaged item from the guest and not yet processed it for cleaning, it is important that the hotel manager contact the guest first, explaining that you've received a damaged item, and ask whether the guest still wishes it to be cleaned or even repaired, if time is available. If you are suggesting that you have accidentally damaged a guest's laundry 'in-house,' then it is the hotel's immediate responsibility to correct the problem, if possible, or offer compensation. The guest may prefer to be paid for the item, which the front desk should pay out without any hesitancy, provided the manager approves and even, possibly considering increasing the amount requested by a small figure, to show your sincerity that you apologise and don't wish this incident to reflect on the hotel's dedication to its guests. If the item was sent out to a professional laundry for cleaning and you have received it back damaged, you must communicate with the laundry directly and raise the issue. It will be their responsibility to pay for the error. However, at no point should you make the guest have to go through this hassle. If the hotel pays out because the outside laundry has made the error and acknowledges it, then the hotel should send the bill to the laundry. Do NOT at any point cause problems for the guest. A quality hotel, run by quality staff, are committed to making every guest feel special and appreciated. Just think of how you would like to be treated. If you value their business, and value the potential guests your current guest could bring to your hotel, you will do everything you can to make amends for the problem, even considering offering a complimentary dinner in the dining room, or champagne delivered to the room (provided they're not Muslim), or candies as an alternative. To have a good hotel you have to have good staff. You will all decide what you are and what your hotel is by the decision you make.
A guest asks for something you are out of The guest gets very upset and starts to walk out of the restaurant How do you handle the situation?
kjg
How do you handle if a guest complains for delayed service?
you dont get a good tip!
What is important of a laundry department in hotel?
laundry department is important in hotel to clean all the linen materials.blanket,pillows all the materials that use in bed..important bcos to make feel our guest better...
Will homeowner's insurance cover the damage if you back into your guest's vehicle in your yard?
No
