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Four Point Plan For Structuring MessagesMany communications are short and routine. You can write or dictate them without any special thinking or preparation. However, documents that are not so routine need more thought and careful planning. This 4 point plan provides a useful but simple framework for structuring all written communications:

1. INTRODUCTION (Background and Basics)
  • Why are you writing?
  • Set the scene.
  • Maybe refer to a previous letter,
  • contact or document.
2. DETAILS (Facts and Figures)
  • Give information/instructions.
  • Ask for information.
  • Provide all relevant details.
  • Separate into paragraphs.
  • Ensure logical flow.
3. RESPONSE or ACTION (Conclusion)
  • Action the reader should take.
  • Action you will take.
  • Give a deadline if necessary.
4. CLOSE (A simple one-liner)
  • Sometimes all that is needed is a simple one-line closing sentence.
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Q: Four point plan for structuring business communication?
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